Restore provider access
Diagnose a provider error after your client has connected to Durin.
Locate the failure
Open the affected connection and the request’s activity. Identify whether provider consent, discovery, a readiness test, or execution failed. Keep the error text, time, and request ID.
Check provider access
Use a small reviewed read to verify a correction.
- Check the provider’s status and the upstream account or workspace.
- Confirm the current credential or OAuth grant for the affected identity.
- Check the reviewed tool, permitted resource, and connection setup status.
- Resolve the reported condition, then repeat the read and inspect its outcome.
Troubleshooting
Consent succeeded but the test fails
Check the intended provider account, reviewed tool validator, allowed resource, and current team access. OAuth consent alone does not establish readiness.
Only one provider fails
Inspect that installation’s status and grant. A working connection does not establish access to a different provider.
Frequently asked questions
What should I include in a support request?
Include the error, timestamp, connection ID, request ID, and failed setup step. Exclude bearer tokens, provider secrets, and sensitive payloads.